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Terms and conditions of use

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Professional Products - Please Read Important Information

Many of the products sold on this website are intended for professional use only.

This means they may be hazardous to health or potentially dangerous if used incorrectly or by inexperienced users. They may also require skill, experience or experimentation to get optimum results.

Products are sold upon condition that purchasers will make their own tests to determine the quality, suitability and compatibility of any product for their particular application and circumstances. Our technical data and advice, whether verbal or in writing, is given in good faith but without warranty- express or implied.

Before using any of our products, users must familiarise themselves with the relevant Technical and MSDS provided by CarbonMakers Ltd.

CarbonMakers Ltd shall be in no way responsible for the proper use and service of the product, nor for the safeguarding of personnel or property, all of which is the duty of the user. Any information or suggestions are without warranty of any kind and purchasers are solely responsible for any loss arising from the use of such information or suggestions. No information or suggestions given by us shall be deemed to be a recommendation to use any product in conflict with any existing patent rights.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.K. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Website Use - Disclaimer of Warranties and Limitation of Liability

This site is provided on as 'as is' and 'as available' basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, materials or products included on this site. You expressly agree that your use of this site is at your sole risk.

CarbonMakers Ltd does not warrant that this site, its servers, or email sent from this site are free of viruses or other harmful components. CarbonMakers Ltd will not be liable for any damages or any kind arising from the use of this site including, but not limited to, direct, indirect, incidental, punitive and consequential damages.

Refund and Return Policy

At Carbon Makers we want you to be 100% happy with any purchase you make from from us.

Changing your Mind / Right to Cancel

If you change your mind for any reason, goods can be returned to us for a full refund if notified to us within 14 days of delivery; you have a further 14 days to dispatch the goods for their return back to us. Before returning any item you must contact us to advise that you are returning them which will be confirmed by the issuing of an RMA number (see below).

To return goods that are not faulty (i.e. because you changed your mind) they must be unused and in the condition they were delivered to you in. This does mean that, unless found faulty, we are unable to accept returns for:

  •          Uncured pre-preg, owing to its perishable nature.
  •          Opened containers of resin, hardener, silicone or chemical release agent, unless found to be faulty or defective.
  •          Unrolled and improperly re-rolled fabrics, unless found to be faulty or defective.
  •          Any product that you have subsequently cut, shaped, broken or modified, unless found to be faulty or defective.

Before returning an item you must contact us whereby you will be issued with an RMA number. We are unable to issue any refunds for products returned to us where we have not been contacted (within 14 days of receipt) to advise us that you are returning goods.

Refund of Delivery Charges (Cancelled Orders)

If you return an order in its entirety then your outbound delivery charges will also be refunded (for orders within the EU). If you return only part of an order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service). Due to the way that shipping costs are incremented, this will often result in no delivery charge refund being due.

Standard delivery charges are economy/ground/non-timed services. If you selected a non-standard delivery service for your order (timed service, Saturday, expedited etc.) then only the standard delivery charge will be refunded.

Faulty or Defective Goods

Any goods found to be faulty or defective and notified to us within 30 days of delivery can be returned to us for a full refund. Before returning any goods you must contact us to let us know, whereby you will be issued with an RMA number (see below).

Refund of Delivery Charges (Faulty/Defective Goods)

If you are returning faulty or defective goods then your outbound and return delivery costs will be refunded in full (for orders from within the EU).

In the event that you are returning faulty or defective goods which were ordered as part of a larger order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service).

RMA (Returned Merchandise Authorisation)

Before returning an item FOR ANY REASON you must contact us to let us know, whereby you will be issued with an RMA number. This number means we know to expect your return, what to look for and check and what you would like us to do. It also ensures we can identify it and process your return promptly when we receive it back.

Once you have been issued with an RMA number, it should be clearly written on the OUTSIDE of your box. Goods can then be returned to:

RETURNS DEPARTMENT
Carbon MakersLtd
UnitC13 wippingham road                                                                                                                                                   

East Coast, PO326JU - United Kingdom

Unfortunately, due to the difficulty identifying or correctly handling goods which are returned without prior notification, we are unable to issue any refunds for products returned to us until you contact us regarding their return (which must be within 14 days of receipt).

Failure to clearly write your RMA number on the outside of the box for any returned goods could result in a delay identifying or processing your return.